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Our Locations
UMBC
OpenLocated inside UMBC’s bwtech@UMBC Research & Technology Park in Maryland. bwtech South 1450 South Rolling Road Halethorpe, MD 21227 (410)455-5900
NYC
Coming soonLocated in the NYU Langone Health research community in New York City, supporting research teams with convenient access to essential laboratory supplies.
PA
Coming soonLocated at BioLabs Philadelphia for Advanced Therapeutics, supporting biotech startups' access to essential laboratory supplies.
FAQ
Getting Started with Grab & Go
How do I get a Grab & Go Card?
How do I get a Grab & Go Card?
To receive a Grab & Go Card, you must first register for a Direct2Lab account.
After registration, a Direct2Lab team member will contact you to assist with Grab & Go Card setup and activation.
Once your Grab & Go Card is activated and used for in-store purchasing, you acknowledge and agree to Direct2Lab’s applicable service terms. A copy of the service agreement will be provided to you via email for your records.
Is there a fee to receive a Grab & Go Card?
Is there a fee to receive a Grab & Go Card?
No.
The Grab & Go Card is issued at no cost to approved Direct2Lab account holders. There are no membership or activation fees.
How does Grab & Go Card activation work?
How does Grab & Go Card activation work?
Once your account is registered, our team will verify your eligibility and guide you through the activation process.
Grab & Go Cards are activated after account review and confirmation.
I already have a Direct2Lab account. What should I do?
I already have a Direct2Lab account. What should I do?
If you already have a Direct2Lab account, please contact us at:
Our team will assist you with Grab & Go Card activation.
Using Grab & Go
Can multiple members of my lab use one Grab & Go Card?
Can multiple members of my lab use one Grab & Go Card?
Grab & Go Cards are linked to a registered account.If multiple team members require access, please contact your local Direct2Lab representative.
Can I use the Grab & Go Card online?
Can I use the Grab & Go Card online?
The Grab & Go Card is primarily designed for in-store purchasing eligibility.
Online ordering remains available through your Direct2Lab account.
How do I use my Grab & Go Card?
How do I use my Grab & Go Card?
Once activated, your Grab & Go Card allows you to purchase at Direct2Lab Grab & Go locations.
Present your card during in-store transactions to confirm purchasing eligibility.
What if my Grab & Go Card is lost or damaged?
What if my Grab & Go Card is lost or damaged?
If your card is lost, damaged, or not functioning properly, please contact:
We will assist you with replacement or reactivation.
Products & Availability
What if the product I need is not available at the Grab & Go site?
What if the product I need is not available at the Grab & Go site?
If the product you need is not currently available at the Grab & Go location, you may submit a product request by scanning the QR code in the sample area.
Alternatively, you can contact our team at support@direct2lab.com Our team will review the request and evaluate whether the item can be added to the site inventory based on demand.
What if the product exists at the site, but I cannot find it?
What if the product exists at the site, but I cannot find it?
If the product is listed in the catalog but you are unable to locate it on the shelves, please contact the on-site staff or email: support@direct2lab.com
Our team will assist you in locating the item.
Transactions & Billing
Will I receive confirmation after each in-store transaction?
Will I receive confirmation after each in-store transaction?
Yes. A confirmation email will be sent after each GNG transaction to confirm that your item collection has been completed.
If you do not receive a confirmation email, please contact us at: support@direct2lab.com
How are Grab & Go purchases billed and reconciled?
How are Grab & Go purchases billed and reconciled?
All Grab & Go consumption records will be consolidated and included in your monthly reconciliation statement in accordance with the agreed billing schedule.
A complete statement detailing all transactions will be provided for your review at that time.
RETURNS & SUPPORT
How do I return a product?
How do I return a product?
If you need to return a product, please place the item in the Exception Box located at the site. Once the item is collected, our team will review the return and process it according to internal procedures.
If you have questions regarding a return, please contact: support@direct2lab.com
Need help?
Need help?
If you have questions or need assistance with registration, simply email us at: support@direct2lab.com
Our team will guide you through the process.
